cccbuzz.exbdblogs.com

servicesexec.wordpress.com

Innovations in Customer Service – Brilliant or aggravating? | High Integrity Support

https://servicesexec.wordpress.com/2016/02/06/innovations-in-customer-service-brilliant-or-aggravating

Innovating for customer success, Integrating for business success. Innovations in Customer Service – Brilliant or aggravating? The application of innovation in customer service by Southwest in handling damaged luggage is described nicely here. So I won’t repeat all those details. The bottom line – when you think of the traveler and the company experience and the results from that process, you can see a clear set of victories on all accounts. Brilliant! My question to him – if you have the brand new...

servicesexec.wordpress.com

Lessons in #custexp learned from in-app purchase games | High Integrity Support

https://servicesexec.wordpress.com/2016/05/19/lessons-in-custexp-learned-from-in-app-purchase-games

Innovating for customer success, Integrating for business success. Lessons in #custexp learned from in-app purchase games. Like many people, I use some simple games on my phone to relax, fill time, and have a fun. The lesson for customer experience – always know when your clients are stuck or frustrated and change the rules to help them forward. Repeating messages or promos over and over for your entire audience as you are trying to reach newer clients or as you are hoping that the 20th time someone sees...

servicesexec.wordpress.com

Dan Rourke | High Integrity Support

https://servicesexec.wordpress.com/author/drourke3

Innovating for customer success, Integrating for business success. Https:/ servicesexec.wordpress.com. Delivering Decisive Customer Support. I recently read one of the best business books that I have thus far encountered –. Decisive by Dan and Chip Heath. It has several key elements that contribute to its level of excellence:. It’s based on behavioral economics principles – that means that the underlying behaviors and reactions under scrutiny are both true to life and yet unexpected. November 11, 2016.

servicesexec.wordpress.com

Canned responses do no good for #custservice | High Integrity Support

https://servicesexec.wordpress.com/2015/01/10/canned-responses-do-no-good-for-custservice

Innovating for customer success, Integrating for business success. Canned responses do no good for #custservice. Have you ever gotten a canned response from a support organization and feel that it actually was helpful? Has it ever made you a happy customer? My guess is that your response 80% of the time is: “I already knew that.” or “Did you even read what I wrote? On the customer support delivery side, the problems can be worse. Here’s a real life example:. 8212;–Original Message—–. Hello XXXX YYYY ,.

servicesexec.wordpress.com

References | High Integrity Support

https://servicesexec.wordpress.com/references

Innovating for customer success, Integrating for business success. Places I go to get the latest and greatest info on customer support thinking, trends and directions:. Association of Support Professionals Discussion Group on LinkedIn. Chief Service Executives at TSIA. Customer Effort – Idea in practice – CCC http:/ hbr.org/web/ideas-in-practice/stop-delighting-the-customer-the-idea-in-practice. Great reference on managing self-help success. Leave a Reply Cancel reply. Enter your comment here.

servicesexec.wordpress.com

Three quick Apple watch learnings applied to support #custserv | High Integrity Support

https://servicesexec.wordpress.com/2015/07/23/three-quick-apple-watch-learnings-applied-to-support-custserv

Innovating for customer success, Integrating for business success. Three quick Apple watch learnings applied to support #custserv. In that light, I do have an Apple watch that I’ve been living with for several weeks now. Here are three quick learning snippets and an application to support for each:. When are you serving your client with the right alert at the right time and the right “place” versus contributing noise to a noisy system. July 23, 2015. Leave a Reply Cancel reply. Enter your comment here.

servicesexec.wordpress.com

High Integrity Support | Innovating for customer success, Integrating for business success | Page 2

https://servicesexec.wordpress.com/page/2

Innovating for customer success, Integrating for business success. 2014 in review – WordPress Stats for High Integrity Support Blog. Down a bit on the number of posts this year as it was an incredibly busy and productive one at work. But I continue to learn more about my profession every day and will continue to share lessons learned from the front line in 2015. I appreciate all of you that shared the year with me. Here’s an excerpt:. Click here to see the complete report. December 29, 2014. On Yelp....

servicesexec.wordpress.com

I am turning into a jerk – #soliciteddaily | High Integrity Support

https://servicesexec.wordpress.com/2015/05/27/i-am-turning-into-a-jerk-soliciteddaily

Innovating for customer success, Integrating for business success. I am turning into a jerk – #soliciteddaily. I love networking and making business connections. I like to be open to new contacts and new people. But I am now having real second thoughts about the degree I do that. Why? So I am going to be a jerk and not apologize for it. But I don’t like that they are making me feel that way. May 27, 2015. Leave a Reply Cancel reply. Enter your comment here. Address never made public).

servicesexec.wordpress.com

Delivering Decisive Customer Support | High Integrity Support

https://servicesexec.wordpress.com/2016/11/11/delivering-decisive-customer-support

Innovating for customer success, Integrating for business success. Delivering Decisive Customer Support. I recently read one of the best business books that I have thus far encountered –. Decisive by Dan and Chip Heath. It has several key elements that contribute to its level of excellence:. It’s based on behavioral economics principles – that means that the underlying behaviors and reactions under scrutiny are both true to life and yet unexpected. We make a large number of decisions in Customer Support ...