The Cult of the Customer - A customer service strategy book by Shep Hyken, customer service speaker and expert, featuring customer service, loyalty and amazement strategies
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Shepard Presentations
Shep Hyken
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St.●●●uis , Missouri, 63141
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Shepard Presentations
Shep Hyken
711 Old Ba●●●●●●●●●● Suite 215
St.●●●uis , Missouri, 63141
United States
View this contact
Shepard Presentations
Shep Hyken
711 Old Ba●●●●●●●●●● Suite 215
St.●●●uis , Missouri, 63141
United States
View this contact
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Customer Service Book - Cult of the Customer by Shep Hyken | cultofthecustomer.com Reviews
https://cultofthecustomer.com
The Cult of the Customer - A customer service strategy book by Shep Hyken, customer service speaker and expert, featuring customer service, loyalty and amazement strategies
cultofthecustomer.com
Cult of the Customer by Shep Hyken - Table of Contents
http://www.cultofthecustomer.com/contents.html
The Cult of the Customer. Part One – The Purpose of Your Business. 1 The Genie and the Ice Cream Shop. 2 Do You Need This Book. 3 The Three Forces. Part Two – The Five Cults. Part Three – The Journey to Amazement. 9 The Internal March to Amazement. 10 The External March to Amazement. 11 Launching the Amazement Revolution. Part Four – Amazement in Action. 13 Problem Solving and Recovery. 15 Pro-Active Service and Follow Through. 16 The Art of Wow. Part Five – Creating the Cult of the Customer.
Cult of the Customer by Shep Hyken - Contact Page
http://www.cultofthecustomer.com/order.html
The Cult of The Customer. Create an Amazing Customer Experience That Turns. Satisfied Customers into Customer Evangelists. A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies. For a free subscription to. Shep's short monthly newsletter includes. Customer service articles, business tips and. The Cult of the Customer. This is a book that you and everyone you work with needs to read,. You and/or a friend.
Customer Service Book - Cult of the Customer by Shep Hyken
http://www.cultofthecustomer.com/index.html
The Cult of The Customer. Create an Amazing Customer Experience That Turns. Satisfied Customers into Customer Evangelists. A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies. For a free subscription to. Shep's short monthly newsletter includes. Customer service articles, business tips and. The Cult of the Customer. What is The Cult of the Customer? If you're in business, it's the cult you want to belong to. Since the...
Customer Service Book - Cult of the Customer by Shep Hyken - Contact Page
http://www.cultofthecustomer.com/meet-shep-hyken.html
The Cult of The Customer. Create an Amazing Customer Experience That Turns. Satisfied Customers into Customer Evangelists. A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies. For a free subscription to. Shep's short monthly newsletter includes. Customer service articles, business tips and. Meet the Author: Shep Hyken. Shep Hyken, CSP, CPAE. Is the Chief Amazement Officer (CAO) of. The Cult of the Customer. Entertainm...
Cult of the Customer by Shep Hyken - Contact Page
http://www.cultofthecustomer.com/forms.html
The Cult of The Customer. Create an Amazing Customer Experience That Turns. Satisfied Customers into Customer Evangelists. A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies. For a free subscription to. Shep's short monthly newsletter includes. Customer service articles, business tips and. Cult of the Customer. The following forms and exercises are from Chapter 17 in. These have been adapted from. The Cult of the Cus...
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Customer Service and More: The Shep Hyken Blog: June 2010
http://shephyken.blogspot.com/2010_06_01_archive.html
Customer Service and More: The Shep Hyken Blog. Wednesday, June 30, 2010. Customer Service Training Tip - FAQ #7. How To Deal With Unreasonable Customers. This is the seventh in a series of ten frequently asked questions and answers about customer service. Please feel free to share your answer or comments to these questions. What happens if a customer just isn’t being reasonable? 8221; Ask the customer to be realistic. Remind him/her that you’re reversing roles. If it has gotten to this poi...In the end,...
Customer Service and More: The Shep Hyken Blog: March 2011
http://shephyken.blogspot.com/2011_03_01_archive.html
Customer Service and More: The Shep Hyken Blog. Tuesday, March 08, 2011. Thank you for visiting, but please visit my new customer service blog and article website at http:/ www.Hyken.com/blog. This Blogspot blog was incorporated into my new website in March 2011. The new website has all of the resources you see here, plus a whole lot more. As you visit the new location for this blog, I hope you will update your bookmarks. And share the new location ( http:/ www.Hyken.com/blog. Thursday, March 03, 2011.
Customer Service and More: The Shep Hyken Blog: November 2010
http://shephyken.blogspot.com/2010_11_01_archive.html
Customer Service and More: The Shep Hyken Blog. Wednesday, November 24, 2010. 8211; customer service motivational speaker, author, trainer, and expert – points out another customer you have- the internal customer! In one of his Shepard Letters. His monthly newsletter, Shep explains how internal (and external, of course) customer service comes from the very top and filters through everyone in the company. Still, many people believe that customer service training is only for front line personnel. And t...
Customer Service and More: The Shep Hyken Blog: October 2010
http://shephyken.blogspot.com/2010_10_01_archive.html
Customer Service and More: The Shep Hyken Blog. Wednesday, October 27, 2010. The Honeymoon Should Never Be Over. 8211; customer service motivational speaker, author, trainer, and expert – explains how interacting with a customer forms a relationship in one of his Shepard Letters. His monthly newsletter, and how to maintain that relationship as time goes on. (Hint: the end of the transaction is not. The end of the relationship! Then one day the sales rep couldn't come out and asked us to come to them....
Customer Service and More: The Shep Hyken Blog: August 2010
http://shephyken.blogspot.com/2010_08_01_archive.html
Customer Service and More: The Shep Hyken Blog. Wednesday, August 25, 2010. It's Not My Fault, But It Is My Problem - To Solve. Customer service motivational speaker, author, trainer and expert - shares a story in one of his Shepard Letters. His monthly newsletter, about how taking control of a problematic situation for a customer, be it your fault or not, has the opportunity to turn a satisfied customer into a customer evangelist! Taking ownership of the situation, whether it be good or bad. CSP, CPAE i...
Customer Service and More: The Shep Hyken Blog
http://shephyken.blogspot.com/2011/03/keeping-customer-satisfied-with.html
Customer Service and More: The Shep Hyken Blog. Thursday, March 03, 2011. Keeping the Customer Satisfied with Recovery. Someone once said…. 8220;99% customer satisfaction is meaningless when your customer is in that lone 1%.”. In my speeches I talk about making NO MISTAKES! But, is that realistic? If the server does it with an excellent attitude. Sometimes restaurants feel compelled to take the price of the bad meal off of the bill. Not only do they fix it with the right attitude, but they also give ...
Customer Service and More: The Shep Hyken Blog
http://shephyken.blogspot.com/2011/03/dear-reader-thank-you-for-visiting-but.html
Customer Service and More: The Shep Hyken Blog. Tuesday, March 08, 2011. Thank you for visiting, but please visit my new customer service blog and article website at http:/ www.Hyken.com/blog. This Blogspot blog was incorporated into my new website in March 2011. The new website has all of the resources you see here, plus a whole lot more. As you visit the new location for this blog, I hope you will update your bookmarks. And share the new location ( http:/ www.Hyken.com/blog. St Louis, MO, United States.
Customer Service and More: The Shep Hyken Blog: April 2010
http://shephyken.blogspot.com/2010_04_01_archive.html
Customer Service and More: The Shep Hyken Blog. Friday, April 23, 2010. The Four Minute Break. This post is a bit off the typical track of customer service. But, please take the time to read it as it is very worthwhile. My friend Ricky Kalmon is a professional hypnotist. He has an amazing show that he does at corporate events all over the world. He made a few comments recently that I think apply to all of us, especially those involved in customer service. CSP CPAE is a professional speaker and Wall Stree...
Customer Service and More: The Shep Hyken Blog
http://shephyken.blogspot.com/2011/03/real-customer-experience-through-eyes.html
Customer Service and More: The Shep Hyken Blog. Tuesday, March 01, 2011. The Real Customer Experience through the Eyes of Your Customers. You may have watched the CBS hit TV show “Undercover Boss.” If you aren’t familiar with the show, each week the cameras follow around a corporate executive who goes “undercover” to participate in various jobs. They get a first hand look at how their decisions impact the employees and their morale – and much more. Do you need to go undercover? I bet they would bring bac...
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Customer Service Book - Cult of the Customer by Shep Hyken
The Cult of The Customer. Create an Amazing Customer Experience That Turns. Satisfied Customers into Customer Evangelists. A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies. For a free subscription to. Shep's short monthly newsletter includes. Customer service articles, business tips and. The Cult of the Customer. What is The Cult of the Customer? If you're in business, it's the cult you want to belong to. Since the...
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