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Will your marketing strategy benefit from a premium domain that your customers will easily remember when they're ready to buy?
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CustomerFuturology.com is for Sale! @ DomainMarket.com, Maximize Your Brand Recognition with a Premium Domain | customerfuturology.com Reviews

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customerfuturology.com customerfuturology.com
1

Customer satisfaction surveys enable business to improve — Customer Experience improvements, advice and tips

http://www.customerfuturology.com/2010/06/06/customer-satisfaction-surveys

Subscribe Now for Updates. Customer satisfaction is about the long term. June 6, 2010. Last week, as I was not too well, (no sympathy needed) I went to a large pharmacy chain in the UK to get some medication near my office in central London. Will this motivate staff to deliver long term customer satisfaction? Are we all wearing rose tinted glasses? We have to be careful not to cheat ourselves into believing that we have the best customer experience. How can we gather real customer feedback? I would sugge...

2

Using Social Media for Customer Services or Support — Customer Experience improvements, advice and tips

http://www.customerfuturology.com/2010/04/16/customer-services-support-social-media

Subscribe Now for Updates. 4 UK companies doing well on Twitter. April 16, 2010. Fat Face, a UK clothing brand recently announced that it was going to offer customer services via @fatfacedotcom. On Twitter. Much of the coverage relating to customer services is based on US companies such as @comcastcares. So who are they? BT is the largest fixed line telecommunications company in the UK and has the largest number of customers supported via @btcare. Set up by Guy Stephens who now moderates a group called W...

3

Complaint Aggregators Customer Complaints go online — Customer Experience improvements, advice and tips

http://www.customerfuturology.com/2010/04/26/customers-complaints-online

Subscribe Now for Updates. How customers are complaining & its not about Twitter! April 26, 2010. Customers have been posting their complaints online since the conception of the Internet. Twitter and Facebook have brought it to a new generation of time sensitive Internet users. But what do customers expect when they post their. Gripes on dedicated complaint sites and how can we work with these aggregators? Why do customers use them? Go to Google and try searching for your favourite hotel. Complaint Commu...

4

How to improve customer experience across geographic borders — Customer Experience improvements, advice and tips

http://www.customerfuturology.com/2010/11/07/how-to-improve-customer-experience

Subscribe Now for Updates. How is globalisation affecting customer experience? November 7, 2010. A few months ago, I was on a panel at the Customer Experience Online. Event in London, where there were a number of delegates in the audience from country divisions of multi-national organisations, such as banks, mobile (cellular) telecoms operators and courier companies, all of these delegates wanted to improve the support for cross border customers. Some of the topics discussed included. Why is it happening?

5

Predictably Irrational – Dan Ariely — Customer Experience improvements, advice and tips

http://www.customerfuturology.com/2010/07/03/predictably-irrational-–-dan-ariel

Subscribe Now for Updates. Predictably Irrational Dan Ariely. July 3, 2010. Dan Ariely explains how our decision making and our reasoning power are influenced by expectations, emotions and social norms. This book gives an introduction to behavioral economics. It is written for personal use as well as for professionals in the field of advertising and sales strategy. What to expect / some of the chapters. The Cost of Zero Cost Why We Often Pay Too Much When We Pay Nothing. Two quick examples for that: Chap...

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About | Customer Futurology

https://customerfuturology.wordpress.com/about

Looking into the customer of the future. Customer Futurology aims to be an enabler and discussion forum around the current and future issues surrounding the customer experience both online and offline. You can now visit our new dedicated website to customer services and customer experience. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. Buy on amazon&#4...

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