haimtoeg.wordpress.com

Enterprise Software Support

About the author and this blog. How Old Is Your Case Load? August 17, 2011. One metric that every support manager seems to use is the the average life of closed cases. We all look at this metric regularly and are happy to see it go down, believing that we have done a good job. But, did we? And the second ‘Case Age’. Why, you ask, should we look at both? Most likely, we’ll see that case life. Is relatively short, since the organization is able to process and close simple cases. Case age. Exactly, case life.

http://haimtoeg.wordpress.com/

OVERVIEW OF haimtoeg.wordpress.com

TRAFFIC RANK

>1,000,000

REVIEWS

0

PAGES IN THIS WEBSITE

12

LINKS TO THIS WEBSITE

CONTACTS

ADDRESSES

SOCIAL LINKS

ONLINE SINCE

WEBSITE DETAILS

SEO

PAGES

SIMILAR SITES

TRAFFIC RANK FOR HAIMTOEG.WORDPRESS.COM

TODAY'S RATING

>1,000,000

TRAFFIC RANK - AVERAGE PER MONTH

BEST MONTH

July

AVERAGE PER DAY Of THE WEEK

HIGHEST TRAFFIC ON

Saturday

TRAFFIC BY CITY

Sign up

CUSTOMER REVIEWS

Average Rating: 4.0 out of 5 with 6 reviews

5 star

3

4 star

2

3 star

0

2 star

0

1 star

1

Hey there! Start your review of haimtoeg.wordpress.com

AVERAGE USER RATING

Write a Review

WEBSITE PREVIEW

LOAD TIME

1.1 seconds

FAVICON PREVIEW

16x16
32x32

CONTACTS AT HAIMTOEG.WORDPRESS.COM

ADD CONTACT

Login

TO VIEW CONTACTS

Remove Contacts

FOR PRIVACY ISSUES

CONTENT

PAGES IN
THIS WEBSITE

12

SSL

EXTERNAL LINKS

1

SITE IP

192.0.78.13

LOAD TIME

1.063 sec

SCORE

6.2

PAGE TITLE

Enterprise Software Support | haimtoeg.wordpress.com Reviews

<META> DESCRIPTION

About the author and this blog. How Old Is Your Case Load? August 17, 2011. One metric that every support manager seems to use is the the average life of closed cases. We all look at this metric regularly and are happy to see it go down, believing that we have done a good job. But, did we? And the second ‘Case Age’. Why, you ask, should we look at both? Most likely, we’ll see that case life. Is relatively short, since the organization is able to process and close simple cases. Case age. Exactly, case life.

<META> KEYWORDS

1 enterprise software support

2 skip to content

3 talk to me

4 larr;

5 older posts

6 posted on

7 leave a comment

8 terminology comment

9 or mean

10 posted in

CONTENT

Page content here

KEYWORDS ON PAGE

enterprise software support,skip to content,talk to me,larr;,older posts,posted on,leave a comment,terminology comment,or mean,posted in,metrics,support management,people management,uncategorized,2 comments,here’s why,and desonance,support strategy,scrm

SERVER

nginx

CONTENT-TYPE

utf-8

GOOGLE PREVIEW

Enterprise Software Support | haimtoeg.wordpress.com Reviews

https://haimtoeg.wordpress.com

About the author and this blog. How Old Is Your Case Load? August 17, 2011. One metric that every support manager seems to use is the the average life of closed cases. We all look at this metric regularly and are happy to see it go down, believing that we have done a good job. But, did we? And the second ‘Case Age’. Why, you ask, should we look at both? Most likely, we’ll see that case life. Is relatively short, since the organization is able to process and close simple cases. Case age. Exactly, case life.

INTERNAL PAGES

haimtoeg.wordpress.com

1

June | 2011 | Enterprise Software Support

https://haimtoeg.wordpress.com/2011/06

About the author and this blog. Monthly Archives: June 2011. Support, Transparency and Service Design. June 27, 2011. Support teams are regularly torn between customers’ pressure to disclose more information, especially when cases are not progressing as expected, and the need to protect the company’s internal processes or the identity of decision makers. Frequently, we err on the disclosure side, thus exposing the decision makers to unexpected calls from customers and undue pressure. I added several blog...

2

August | 2011 | Enterprise Software Support

https://haimtoeg.wordpress.com/2011/08

About the author and this blog. Monthly Archives: August 2011. How Old Is Your Case Load? August 17, 2011. One metric that every support manager seems to use is the the average life of closed cases. We all look at this metric regularly and are happy to see it go down, believing that we have done a good job. But, did we? And the second ‘Case Age’. Why, you ask, should we look at both? Most likely, we’ll see that case life. Exactly, case life. In other words, case age. Is a representation of the health of ...

3

Why Can’t They Read The Manual? | Enterprise Software Support

https://haimtoeg.wordpress.com/2011/06/19/why-cant-they-read-the-manual

About the author and this blog. Backlog and “Why Can’t I Close This Case? How To Deliver Bad News →. Why Can’t They Read The Manual? June 19, 2011. In support we frequently tend to chalk all customer questions on how to do things under the unflattering RTFM umbrella. However, some careful thought will lead us to see that there are at last three classes of such cases:. The customer is trying to accomplish a really unique and complicated task. Is a part of the product. Handling customers who need more know...

4

What Can We Learn From a British Sandwich Chain? | Enterprise Software Support

https://haimtoeg.wordpress.com/2011/08/08/what-can-we-learn-from-a-british-sandwich-chain

About the author and this blog. How to Not Own a Problem. How Old Is Your Case Load? What Can We Learn From a British Sandwich Chain? August 8, 2011. This past Sunday, The New York Times. Published an interesting and well written story. About Pret A Manger. Here are some additional points I found interesting:. Understanding customers’ demands and keeping in mind they may change between markets, learning the market and adapting quickly are mandatory. So, where have did you find interesting lessons and ins...

5

Enterprise Software Support | Page 2

https://haimtoeg.wordpress.com/page/2

About the author and this blog. Newer posts →. Backlog and “Why Can’t I Close This Case? June 16, 2011. How to define and measure backlog, together with its sister question, when to close a case, seem to always trigger high passions in team meetings. I thought I’d share my experiences here and ask for sharing of readers’ experiences. I always viewed backlog as all cases that have not been closed. And the size of the backlog represents the total impact to customer value. As a result of support cases.

UPGRADE TO PREMIUM TO VIEW 7 MORE

TOTAL PAGES IN THIS WEBSITE

12

LINKS TO THIS WEBSITE

supportsense.wordpress.com

Could Your Customers Survive Without a Maintenance Agreement? | Supportsense's Blog

https://supportsense.wordpress.com/2011/06/21/could-your-customers-survive-without-a-maintenance-agreement

Issues and challenges in Technology Support Operations. Laquo; Your Service Revenues are at Risk! Defending Maintence and Support Pricing Workshop. Could Your Customers Survive Without a Maintenance Agreement? Will customers decide to self insure and not pay the service fees just to reduce their total operating expenses? I don’t think so! If they do it could have catastrophic results! Airline’s Computers Crash , United Flights Latest Hit By Computer Woes! The scenario is pretty simple; Rely heavily on IT...

UPGRADE TO PREMIUM TO VIEW 0 MORE

TOTAL LINKS TO THIS WEBSITE

1

SOCIAL ENGAGEMENT

dbkayanda

htoeg/statuses/563054044240179204

OTHER SITES

haimthecomp.com

The domain www.haimthecomp.com is registered by NetNames

The domain name www.haimthecomp.com. Has been registered by NetNames. Every domain name comes with free web and email forwarding. To forward your domain name to another web page or site, log into your control panel at www.netnames.com. And change the web forwarding settings.

haimtickets.com

Haim Tickets | 2015 Concert Schedule & Tickets

We are not affiliated with Haim. Haim tickets is not affiliated with any official Haim website, any Haim box office or any Haim fan clubs, partners, or sponsors. We do not have any events listed for Haim Tickets at this time. Check with official websites, ticket sources or venues for the latest updates.

haimtime.com

haimtime.com - Registered at Namecheap.com

This domain is registered at Namecheap. This domain was recently registered at Namecheap. Please check back later! This domain is registered at Namecheap. This domain was recently registered at Namecheap. Please check back later! The Sponsored Listings displayed above are served automatically by a third party. Neither Parkingcrew nor the domain owner maintain any relationship with the advertisers.

haimtimor.com

Haim Timor Consulting & Inspection Services LTD

Send us a mail. WELCOME TO HAIM TIMOR CONSULTING and INSPECTION SERVICES LTD. Here is the list of services we provide. Consulting for the energy sector,power plants and gas. Third party inspection services for high and low natural gas installations. Supervision for power plants ,petrochemical equipment ,steel bridges, cranes, and heavy steel fabrication. Preparation of inspection plans, test plans and welding procedures for all types of equipment and materials. API, ASME, TEMA, AWS, ASTM. Supervision of ...

haimtoeg.com

Enterprise Technology Support

Books and Other Resources. How Full Is The Cup? 8211; Looking at NPS Improvement. 26 February, 2017. Comments Off on How Full Is The Cup? 8211; Looking at NPS Improvement. NPS , or Net Promoter Score is frequently discussed and increasingly used by technology companies. Multiple blog posts and other resources discuss the various aspects of its implementation and use, but one particular point is rarely mentioned. That point is the way to measure improvement or decline in the score. In accordance with the ...

haimtoeg.wordpress.com

Enterprise Software Support

About the author and this blog. How Old Is Your Case Load? August 17, 2011. One metric that every support manager seems to use is the the average life of closed cases. We all look at this metric regularly and are happy to see it go down, believing that we have done a good job. But, did we? And the second ‘Case Age’. Why, you ask, should we look at both? Most likely, we’ll see that case life. Is relatively short, since the organization is able to process and close simple cases. Case age. Exactly, case life.

haimtoledano.com

Coming Soon - Future home of something quite cool

Future home of something quite cool. If you're the site owner. To launch this site. If you are a visitor. Please check back soon.

haimtoledano.info

Coming Soon - Future home of something quite cool

Future home of something quite cool. If you're the site owner. To launch this site. If you are a visitor. Please check back soon.

haimtoledano.net

Home - HAIM TOLEDANO

Body Language in the Business World. How to Identify Liars. Body language signs and gestures and non-verbal communications. Body Language in the Business World. Body Language at a Job Interview. How to Identify Liars. Short Guide for Body Language by Haim Toledano. Not many people know this, but 80% of our communication is conveyed by the world's most ancient language - body language. Haim Toledano, body language expert, personal and organizational consultant and group facilitator for the past ten years,...

haimtour.com

Haim Tour 2015 | Haim Tickets 2015

Call for Tickets: 844-316-8220. The 2015 Haim tour is finally here and you are invited to see it live this year as Haim embarks on the latest concert series! Haim plans on spending most of 2015 and 2016 performing live at as many venues as possible, so keep your eyes out for additional dates that may be named. Don't miss seeing Haim live in 2015 as the tour showcases both new hits and old favorites. Share in the excitement of Haim's concerts at one of the live shows coming to a venue near you.

haimtourdates.com

Haim Tour 2018 - 2019 | Tour Dates for all Haim Concerts in 2018 and 2019!

If I Could Change Your Mind. Honey & I. Don’t Save Me. Running If You Call My Name. Haim Tour 2018 - 2019. Santa Barbara, California. Las Vegas, Nevada. San Diego, California. New York, New York. Radio City Music Hall. New York, New York. Radio City Music Hall. Kansas City, Missouri. St Paul, Minnesota. St Paul, Minnesota. Los Angeles, California. Las Vegas, Nevada. Life is Beautiful Festival. Salt Lake City, Utah. Dana Point, California. Santa Barbara, California. Long Beach, California. T in the Park.