kb.mspintegrations.com
Billing – Knowledgebase
https://kb.mspintegrations.com/permalink/tag/billing
Return to MSPintegrations.com. Return to MSPintegrations.com. How to update your billing information. To update your billing information for MSPintegrations: Navigate to https:/ www.mspintegrations.com/ Click Login at the top-right Login (use your Autotask username and password) At the top-right of the screen, click Settings and then Invoices and Payments Locate the Credit Cards section of the screen Remove any now-invalid credit cards by clicking the black “x“ Add your […]. Read More →.
kb.mspintegrations.com
Configuring SPF Records – Knowledgebase
https://kb.mspintegrations.com/permalink/38
Return to MSPintegrations.com. Return to MSPintegrations.com. January 22, 2013. It is highly recommended that you add an SPF record to your domain (see below) so that you and your customers will be able to receive email notifications from Email2AT. The method Email2AT uses to send email notifications may be considered as ‘spoofing’ by some SPAM filtering systems. Creating an SPF record in your domain’s DNS will authorize Email2AT to send these messages on your behalf. Sometimes ticket updates are failing...
kb.mspintegrations.com
When I try to access the Merge Ticket LiveLink, it won’t authenticate (Error: Unable to authenticate to Autotask) – Knowledgebase
https://kb.mspintegrations.com/permalink/168
Return to MSPintegrations.com. Return to MSPintegrations.com. When I try to access the Merge Ticket LiveLink, it won’t authenticate (Error: Unable to authenticate to Autotask). When I try to access the Merge Ticket LiveLink, it won’t authenticate (Error: Unable to authenticate to Autotask). January 22, 2013. At the top of your primary Autotask window, hover the person icon. Click the tab for Single Sign-On. Click the MSPintegrations.com. Enter your Autotask username and your Autotask password.
kb.mspintegrations.com
Email2AT created a new Contact in Autotask, and I can’t delete it. – Knowledgebase
https://kb.mspintegrations.com/permalink/140
Return to MSPintegrations.com. Return to MSPintegrations.com. Email2AT created a new Contact in Autotask, and I can’t delete it. Email2AT created a new Contact in Autotask, and I can’t delete it. January 22, 2013. Under certain circumstances, Email2AT can automatically create new Autotask Contacts. This usually occurs when an email is sent to Email2AT, and the email is addressed from an email address which is not associated to an existing Autotask Contact. And then click the Tickets. If the Contact has a...
kb.mspintegrations.com
Introduction to Kaseya2AT – Knowledgebase
https://kb.mspintegrations.com/permalink/40
Return to MSPintegrations.com. Return to MSPintegrations.com. January 22, 2013. Kaseya2AT uses the Autotask Add Ticket Email Service ( ATES. What does Kaseya2AT cost? Through partnership with Autotask, Kaseya2AT is included in the cost of your Autotask subscription. There is no additional fee to use Kaseya2AT. How do I activate Kaseya2AT? To activate Kaseya2AT, contact Autotask Support at support@autotask.com. Or by calling 518-720-3500 and ask to have Kaseya2AT activated for your account.
kb.mspintegrations.com
FAQ – Knowledgebase
https://kb.mspintegrations.com/faq
Return to MSPintegrations.com. Return to MSPintegrations.com. Troubleshooting Autotask Password Lockout. How to update your billing information. How do I change the domain name associated with my Email2AT? How to use the Merge Ticket LiveLink. Return to MSPintegrations.com.
blog.mspintegrations.com
Scripting
http://blog.mspintegrations.com/category/scripting
Return to MSPintegrations.com. Introducing the Batch Quickbooks Export Link Generator. November 2, 2010. Does this situation sound familiar? Autotask doesn’t make it easy to batch-export invoices to Quickbooks unless it’s done at the time the invoices are created. And, sometimes it can be a pain to try to schedule so that Quickbooks is available at the time of invoice creation. To solve this dilemma, we created a new tool called the Batch Quickbooks Export Link Generator. June 27, 2009. Script Name: Depl...
blog.mspintegrations.com
Travis Austin
http://blog.mspintegrations.com/author/travisaustin
Return to MSPintegrations.com. Email2AT support for Problem Management features? July 16, 2013. With the new release of Autotask’s Problem Management features, a number of Email2AT users have asked if we’ll be supporting the new “Ticket Type” field in Email2AT. Basically, they want to know if they can have Email2AT create “Problem” or “Incident” tickets for their users. If I’m missing something in my thoughts here, do let me know in the comments below. Updated URL for LiveLinks. May 29, 2013. May 9, 2013.
blog.mspintegrations.com
Problem Managment
http://blog.mspintegrations.com/tag/problem-managment
Return to MSPintegrations.com. Email2AT support for Problem Management features? July 16, 2013. With the new release of Autotask’s Problem Management features, a number of Email2AT users have asked if we’ll be supporting the new “Ticket Type” field in Email2AT. Basically, they want to know if they can have Email2AT create “Problem” or “Incident” tickets for their users. If I’m missing something in my thoughts here, do let me know in the comments below. Email2AT support for Problem Management features?
blog.mspintegrations.com
Email2AT
http://blog.mspintegrations.com/category/email2at
Return to MSPintegrations.com. Email2AT support for Problem Management features? July 16, 2013. With the new release of Autotask’s Problem Management features, a number of Email2AT users have asked if we’ll be supporting the new “Ticket Type” field in Email2AT. Basically, they want to know if they can have Email2AT create “Problem” or “Incident” tickets for their users. If I’m missing something in my thoughts here, do let me know in the comments below. May 26, 2011. An Update to Client Portal Ticket Notes.
