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The Cicerone Group | Seattle, Bellevue WA

The Cicerone Group helps your organization build better service from the inside-out. We focus on measurable results that impact business performance.

http://www.theciceronegroup.com/

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CONTACTS AT THECICERONEGROUP.COM

The Cicerone Group

Peter Gurney

3040 36●●●●●●●ue West

Se●●le , Washington, 98199

United States

(206)●●●●●-7738
sn●●●●●●●●●@comcast.net

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The Cicerone Group

Peter Gurney

3040 36●●●●●●●ue West

Se●●le , Washington, 98199

United States

(206)●●●●●-7738
sn●●●●●●●●●@comcast.net

View this contact

The Cicerone Group

Peter Gurney

3040 36●●●●●●●ue West

Se●●le , Washington, 98199

United States

(206)●●●●●-7738
sn●●●●●●●●●@comcast.net

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The Cicerone Group | Seattle, Bellevue WA | theciceronegroup.com Reviews
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The Cicerone Group helps your organization build better service from the inside-out. We focus on measurable results that impact business performance.
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2 consulting
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6 customer service
7 service quality
8 employee engagement
9 employee satisfaction
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The Cicerone Group | Seattle, Bellevue WA | theciceronegroup.com Reviews

https://theciceronegroup.com

The Cicerone Group helps your organization build better service from the inside-out. We focus on measurable results that impact business performance.

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1

Case Studies | Seattle, Bellevue WA | The Cicerone Group

http://www.theciceronegroup.com/case-studies

Bios Christine Frishholz & Team. The customer satisfaction ratings for a national retail bank had been flat for nearly seven years – a period when satisfaction in the banking industry as a whole had been improving. As a result, the bank had lost much of its service advantage over its key competitors. . . [Read more]. Using Employee Engagement Data to Drive Business Results. The Mystery of the Missing Loyalty Effect. Practical Loyalty - A blog. The good news is, it’s easy and cheap. The bad news...We have...

2

Re-energizing Service | The Cicerone Group

http://www.theciceronegroup.com/case-studies/re-energizing-service

Bios Christine Frishholz & Team. The customer satisfaction ratings for a national retail bank had been flat for nearly seven years – a period when satisfaction in the banking industry as a whole had been improving. As a result, the bank had lost much of its service advantage over its key competitors. Universal service standards, which were incorporated into internal and vendor SLA’s (service-level agreements), performance management criteria, hiring criteria and an internal communication campaign. The go...

3

About Us | The Cicerone Group

http://www.theciceronegroup.com/about-us

Bios Christine Frishholz & Team. The Cicerone Group is your guide to achieving maximum value from your organization’s customer experience and employee engagement initiatives. Our research, measurement, training and consulting services are designed to strengthen your internal and external service delivery, leading to more effective management practices and better business outcomes. For more information about our services or team, please contact us. Practical Loyalty - A blog. We have heard this claim made...

4

What is Service Good For? | The Cicerone Group

http://www.theciceronegroup.com/articles/what-is-service-good-for

Bios Christine Frishholz & Team. What is Service Good For? The Service Revolution of the 1990’s promised a basketful of rewards for companies that excelled in customer service quality. They would achieve competitive differentiation, increased customer retention, lower costs and more word-of-mouth advertising. In addition, their profit margins would go up, with customers happily paying a premium for superior service. 1 Delivering the goods. The primary function of service is to make sure that goods ge...

5

US Cities Customer Service Rankings | The Cicerone Group

http://www.theciceronegroup.com/articles/us-cities-customer-service-rankings

Bios Christine Frishholz & Team. US Cities Customer Service Rankings. In order to evaluate and compare the service quality among major US cities, three research companies The Cicerone Group, NetReflector and GMI – conducted a first-time national survey. The survey was fielded between December 16 and December 21, 2009, and included consumers 18 years of age or older who had traveled to one or more of the 30 largest US cities in the past two years. Importance of Customer Service. 4 – Neutral. 18 – 24.

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The Cicerone Group | Seattle, Bellevue WA

Bios Christine Frishholz & Team. The Cicerone Group helps your organization build better service from the inside-out. We focus on measurable results that impact business performance – like greater retention, more referrals, increased share of wallet, and fewer complaints. Great service doesn’t just happen. It takes focus, planning and expertise. That’s where we come in. Find Your Service Advantage. How well does your service support your brand? Does your service style differentiate you from competitors?

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