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ThinkStrait is a consultancy that specializes in Customer Experience Management and systematic innovation for the service sector. ThinkStrait works with organizations that seek to identify untapped customer needs, develop new services that exceed expectat

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ThinkStrait is a consultancy that specializes in Customer Experience Management and systematic innovation for the service sector. ThinkStrait works with organizations that seek to identify untapped customer needs, develop new services that exceed expectat
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1 customer experience management
2 customer value
3 systematic innovation
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8 business performance
9 TRIZ
10 Six Sigma
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Home | thinkstrait.com Reviews

https://thinkstrait.com

ThinkStrait is a consultancy that specializes in Customer Experience Management and systematic innovation for the service sector. ThinkStrait works with organizations that seek to identify untapped customer needs, develop new services that exceed expectat

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1

Focus - Thinkstrait - Redefining the customer journey

http://www.thinkstrait.com/focus/4549829345

Redefining the customer journey. Customer Experience Management Systematic Innovation. Innovations that impact business. Performance and customer value. Improvements that impact business. Performance and customer value. Innovations that impact business. Customer focus / new ideas. Customer focus / best practices.

2

Tools - Thinkstrait - Redefining the customer journey

http://www.thinkstrait.com/tools/4582381004

Redefining the customer journey. Customer Experience Management Systematic Innovation. Design for Six Sigma (DFSS). Voice of the Customer metrics. Design Of Experiments / Conjoint analysis. Controlled experiments and A/B testing. Design for Six Sigma (DFSS). Soft Systems Methodology (SSM). Business analysis and KPI review. Competitive intelligence and benchmarking. The Business Model Canvas. Scenario modeling and simulations. Risk analysis and management.

3

In a nutshell - Thinkstrait - Redefining the customer journey

http://www.thinkstrait.com/in-a-nutshell/4582633662

Redefining the customer journey. Customer Experience Management Systematic Innovation. Thinkstrait builds on three areas of expertise:. ThinkStrait operates from a global hub in London and has people on the ground in Germany, The Netherlands, Switzerland, Poland, and Spain. 1) Innovations that drive business performance and customer value. 2) Improvements that drive business performance and customer value. 3) Innovations that drive business performance. Yes, we've got him too. But deep AND broad is better.

4

Home

http://www.thinkstrait.com/home/4585206699

Redefining the customer journey. Customer Experience Management Systematic Innovation. ThinkStrait is a consultancy that specializes in Customer Experience Management and systematic innovation for the service sector. Requires a systematic approach. Our methodology brings together the. To understand customers and their needs, generate innovative solutions, and improve strategic decision making. IT TAKES MORE THAN TRIAL AND ERROR. On three areas where this method really makes a difference.

5

Getting started - Thinkstrait - Redefining the customer journey

http://www.thinkstrait.com/getting-started/4582638263

Redefining the customer journey. Customer Experience Management Systematic Innovation. Don't know where to start? Perhaps these whitepapers from our archive. Can help you on your way. We're happy to help you run the numbers. And assess what CEM and our methodology. Can do for you. But don't wait till our first meeting:. Your customers won't wait either. Just drop us a line if you get stuck and we'll put you on the right track again. No strings attached. How to set it up. What is it and.

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