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The Magic of CRM

The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. What is Customer Relationship Management - 顧客關係管理 (CRM). Twenty-five years have passed since the relationship Management 關係管理concept was first mentioned in the literature by Berry (1983). In recent years, it has also become a key topic in leading marketing books and is approaching its maturity stage. CRM - 顧客關係管理 is the core business strategy that integrates internal processes and functions, and external networks, to cre...

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The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. What is Customer Relationship Management - 顧客關係管理 (CRM). Twenty-five years have passed since the relationship Management 關係管理concept was first mentioned in the literature by Berry (1983). In recent years, it has also become a key topic in leading marketing books and is approaching its maturity stage. CRM - 顧客關係管理 is the core business strategy that integrates internal processes and functions, and external networks, to cre...

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The Magic of CRM | annieway-to-crm.blogspot.com Reviews

https://annieway-to-crm.blogspot.com

The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. What is Customer Relationship Management - 顧客關係管理 (CRM). Twenty-five years have passed since the relationship Management 關係管理concept was first mentioned in the literature by Berry (1983). In recent years, it has also become a key topic in leading marketing books and is approaching its maturity stage. CRM - 顧客關係管理 is the core business strategy that integrates internal processes and functions, and external networks, to cre...

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annieway-to-crm.blogspot.com

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The Magic of CRM: What is Customer Relationship Management - 顧客關係管理 (CRM)

http://annieway-to-crm.blogspot.com/2008/02/what-is-customer-relationship-marketing.html

The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. What is Customer Relationship Management - 顧客關係管理 (CRM). Twenty-five years have passed since the relationship Management 關係管理concept was first mentioned in the literature by Berry (1983). In recent years, it has also become a key topic in leading marketing books and is approaching its maturity stage. CRM - 顧客關係管理 is the core business strategy that integrates internal processes and functions, and external networks, to cre...

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The Magic of CRM: 網民亞太區最多, 搜尋器Google是一哥

http://annieway-to-crm.blogspot.com/2008/03/google.html

The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. Comscore進行了一項全球搜尋器 (Search Enginee) 及使用者的調查，全球有超過7億5000萬名網民，當中亞太地區﹝包括中國、日本及印度﹞共2.58億人，佔全球首位。他們在八月份一個月內共進行了203億次網上搜尋，佔總用量三分之一。以人數計算，歐洲及北美居第二及第三位，分別有2.10億及2.06億人使用。調查報告亦表示，在此7億多名網民中，他們在8月內透過搜尋器一共進行了610億次資料搜尋，當中有370億次使用Google的服務﹝包括310億次Google搜尋器 50億次Youtube﹞，佔總搜尋次數約六成。Yahoo! 排名第二，但只有85億次，比Google少了逾4倍。排名第三的，刖是中國的百度﹝Baidu﹞，有32億多次。可見現在的搜尋器服務市場，Google已是一個獨大。數據來源: comScore, Inc. (NASDAQ: SCOR). 訂閱：發佈留言 (Atom).

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The Magic of CRM: Overview of Customer Relationship Management 顧客關係管理

http://annieway-to-crm.blogspot.com/2009/03/overview-of-customer-relationship.html

The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. Overview of Customer Relationship Management 顧客關係管理. Customer Relationship Management 顧客關係管理 (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. There are many aspects of Customer Relationship Management 顧客關係管理which were mistakenly thought to be capable of being implemented in isolation from each other. Customer Facing Operations - The people and th...

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Customer Relationship Management: Customer Relationship Management顧客關係管理三步曲

http://christinedeen.blogspot.com/2008/03/customer-relationship-management_23.html

企業都試圖開發、擁有穩定的顧客群體，因為這些顧客會向企業購買更多的產品，即使產品的價格略高於競爭對手產品的價格；他們會變成公司的忠實信徒，並且會向同事、家人和朋友推薦本企業及本企業的產品；他們會使本企業變成組織或家庭採購的標準；他們會試用本企業推出的新產品或服務，並有助於企業完善自己的產品或服務……為了能接觸並維繫這些顧客群體，許多企業正在從產品管理邁向顧客管理，並且把重心放到了與個別顧客進行互動的層面上。在工業化時代，企業與個別顧客維持密切的關係需要支付高昂的成本，這種成本壁壘阻礙了企業與顧客建立關係並提供個性化的服務。而今天，企業則能夠以非常低廉的成本來建立和維繫個性化的顧客關係。 12288;　美國顧客關係管理專家亞瑟•休斯(Arthur M. Hughes)為成功的Customer Relationship Management顧客關係管理提出了以下五個指標：公司的行銷流程很完善；公司能夠很容易掌握到顧客的姓名、地址和購買行為；公司能掌握顧客在銷售地點的重複性購買資料；公司具有建立和利用顧客資...12288;　1、界定目標市場. 12288;　•戴爾電腦. 12288;　戴爾電腦...

christinedeen.blogspot.com

Customer Relationship Management: e化診所，用Customer Relationship Management顧客關係管理(CRM)做病患行銷

http://christinedeen.blogspot.com/2008/03/ecustomer-relationship-managementcrm.html

E化診所，用Customer Relationship Management顧客關係管理(CRM)做病患行銷. 位在宜蘭的開蘭e化診所，不但讓病患看病全程免等待，而且運用CRM系統進行醫病關係管理，病患用藥、回診用藥狀況全掌握。排隊3小時、看診3分鐘，大概是許多人上醫院常有的感想吧。開業才4年的「開蘭診所」卻一改對傳統診所的印象。不但看診流程簡單，還累積40多萬筆的就診資料、做顧客分析，業績成長超過8倍。在宜蘭市熱鬧的神農路上，「開蘭診所」的招牌不一樣，除了名稱，還加上網址。帶著圓框大眼鏡的陳柏瑞，有著東部人一貫的憨厚氣質，雖然穿著白袍，但談話時卻看不到醫生的專業架子。要提供更禁得起挑剔的服務，陳柏瑞第一步先從簡化看診流程著手，而且要「以病人的角度，重新檢討每個流程」。此外，開蘭也活用1.8萬筆病患名單與40幾萬筆的就診資料。患有糖尿病的林老先生，過去跑過不少大醫院，也擔心出現併發症，他肯定地說：「開蘭的醫生會很熱心告訴你怎麼服藥，還會主動提醒回診時間到了。」. 12300;資訊化不僅可拉近與病人的關係，也可讓醫師發現過去沒注意到的地方。」陳柏瑞...除了自己有想法，陳柏瑞...

christinedeen.blogspot.com

Customer Relationship Management: CRM的市場調研報告2008

http://christinedeen.blogspot.com/2008/03/crm2008.html

由微軟CRM的夥伴T.H.G. Sales Automation發起的，它調查了代表20000家不同公司的437名管理人員，其誤差率在正負5%左右). 0 Responses to CRM的市場調研報告2008. Source from http:/ www.clustrmaps.com. Soure from http:/ technorati.com. View points from other companies (1). What is Customer Relationship Management顧客關係管理?

christinedeen.blogspot.com

Customer Relationship Management: Related retail Customer Relationship Management顧客關係管理(CRM)

http://christinedeen.blogspot.com/2008/03/related-retail-customer-relationship.html

Related retail Customer Relationship Management顧客關係管理(CRM). Posted In: View points from other companies. YOU CAN now have multiple Customer Relationship Management顧客關係管理(CRM) loyalty, store value and gift card programs operating on a single CRM customer loyalty card. That means a single customer can have a card with:. Multiple Relate Retail CRM Loyalty point systems, one that converts to dollars automatically. Ever wondered if an CRM activity worth it? Such as a brochure drop or mail-out). Now you can hi...

christinedeen.blogspot.com

Customer Relationship Management: Cusomter Relationship Management顧客關係管理系統的分類

http://christinedeen.blogspot.com/2008/03/cusomter-relationship-management_22.html

分析與修正（Analysis and Refinement). 這是顧客關係管理的核心概念,主要是認為企業主要的獲利是來自顧客長時間多次購買累積的價值.所以企業應該注重的是顧客所能創造的利潤潛力,而不是以顧客每次購買的量來衡量顧客帶給企業的價值. 另外,若是企業或產品能夠提供顧客給顧客良好的服務品質,讓顧客滿意.這樣顧客也會向自己的親友推薦此產品. 由於顧客的消費習慣會隨著生活型態而改變.所以公司也可以利用Data Mining 及追蹤顧客生活型態來,觀察及預測此顧客會帶給企業的顧客終身價值會增大還是縮小. 所有的公司而言，現在都是評估CRM策略的好時機。目前CRM產品供應豐富、競爭激烈、高效而且確實能發揮作用。最重要的是，剛開始使用，或重新使用CRM策略的公司，可以充份地從那些打先鋒者所學到的經驗中獲得很多經驗。當你的公司正要開始，或是重新開始CRM之旅，希望以下的建議可以幫你抵達成功CRM的目的地。所以不要放棄了解你購買的東西究竟為何的權利，向最能符合你需求的獨立公司購買，而不是最懂得替你定義你的需求的公司。你一定要定義你的需求，但是儘量保持簡單。擬出公司的重要議題...我們最近拿到一份CRM...

crm123.blogspot.com

Customer Relationship Management ~ 顧客關係管理: 2/17/08 - 2/24/08

http://crm123.blogspot.com/2008_02_17_archive.html

Customer Relationship Management 顧客關係管理. I am a part-time student studing in Marketing and Public Relations. Hope this blog can bring you more information and understanding on Customer Relationship Management 顧客關係管理. Simple Customer Relationship Management (CRM). Customer relationship management (CRM) is the overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction. Links to this post. Overview of Customer Relationship Management.

crm123.blogspot.com

Customer Relationship Management ~ 顧客關係管理: 3/30/08 - 4/6/08

http://crm123.blogspot.com/2008_03_30_archive.html

Customer Relationship Management 顧客關係管理. I am a part-time student studing in Marketing and Public Relations. Hope this blog can bring you more information and understanding on Customer Relationship Management 顧客關係管理. 顧客關係管理 Customer Relationship Management. 顧客關係管理（CRM, Customer Relationship Management）. 是企業電子化工作中，很重要的一環，其宗旨是企業以滿足顧客滿意為目標，始能在市場上維持競爭力。顧客關係管理（CRM, Customer Relationship Management）. 軟體，通常包括「行銷管理」、「銷售管理」、「顧客管理」等三大功能。顧客關係管理（CRM, Customer Relationship Management）. Labels: What is CRM? 系統在我國零售業...

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The Magic of CRM

The Magic of CRM. Explore the magic of Customer Relationship Management 顧客關係管理 here. What is Customer Relationship Management - 顧客關係管理 (CRM). Twenty-five years have passed since the relationship Management 關係管理concept was first mentioned in the literature by Berry (1983). In recent years, it has also become a key topic in leading marketing books and is approaching its maturity stage. CRM - 顧客關係管理 is the core business strategy that integrates internal processes and functions, and external networks, to cre...

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