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Ragsdale’s Eye on Service

Ragsdale’s Eye on Service. TSIA’s 2015 Knowledge Management Survey is NOW OPEN! Posted August 3, 2015 by jragsdale. I’m pleased to announce that TSIA’s 4th annual Knowledge Management Best Practices Survey is now open. And will remain open until midnight August 31st. This survey is open to the public–not just TSIA members–and includes some questions to cover all service areas, including customer support, field service, professional services, and more. Using content management systems or generic data ware...

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Ragsdale’s Eye on Service | jragsdale.wordpress.com Reviews

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Ragsdale’s Eye on Service. TSIA’s 2015 Knowledge Management Survey is NOW OPEN! Posted August 3, 2015 by jragsdale. I’m pleased to announce that TSIA’s 4th annual Knowledge Management Best Practices Survey is now open. And will remain open until midnight August 31st. This survey is open to the public–not just TSIA members–and includes some questions to cover all service areas, including customer support, field service, professional services, and more. Using content management systems or generic data ware...

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Ragsdale’s Eye on Service | jragsdale.wordpress.com Reviews

https://jragsdale.wordpress.com

Ragsdale’s Eye on Service. TSIA’s 2015 Knowledge Management Survey is NOW OPEN! Posted August 3, 2015 by jragsdale. I’m pleased to announce that TSIA’s 4th annual Knowledge Management Best Practices Survey is now open. And will remain open until midnight August 31st. This survey is open to the public–not just TSIA members–and includes some questions to cover all service areas, including customer support, field service, professional services, and more. Using content management systems or generic data ware...

INTERNAL PAGES

jragsdale.wordpress.com

1

August | 2014 | Ragsdale’s Eye on Service

https://jragsdale.wordpress.com/2014/08

Ragsdale’s Eye on Service. Archive for August 2014. Laquo; Ragsdale’s Eye on Service home page. Changepoint Acquires Daptiv, Adding Cloud PPM and PSA to OnPremise and Hosted Portfolio. August 21, 2014. Adding pure cloud solutions for professional services automation (PSA) and project portfolio management (PPM) to the Changepoint portfolio of OnPremise and hosted products. Changepoint, a long time TSIA. Partner and advisory board member. Daptiv has been receiving good reviews for their technology, includi...

2

TSW Day 1: Top Attended Sessions | Ragsdale’s Eye on Service

https://jragsdale.wordpress.com/2015/05/05/tsw-day-1-top-attended-sessions

Ragsdale’s Eye on Service. Laquo; TSIA 2015 Technology Heatmap. TSW Day 2: Top Attended Sessions. TSW Day 1: Top Attended Sessions. Yesterday was the opening day of Technology Services World. Operational Best Practices: Essential “Customer Impact” Levers in Support and Professional Services. What Are the Key Initiatives and Practices Support Organizations Are Using to Drive Customer Adoptions and Business Outcomes? Expand Selling: Accelerating Revenue Growth through Efficient Selling Models and Motions.

3

November | 2014 | Ragsdale’s Eye on Service

https://jragsdale.wordpress.com/2014/11

Ragsdale’s Eye on Service. Archive for November 2014. Laquo; Ragsdale’s Eye on Service home page. Five Service Technology Things I’m Thankful for This Year. November 24, 2014. I’m thankful for new KM insights. I’m thankful for rising PSA adoption and interest. I’m thankful for managed services. I’m thankful mobility has moved beyond trend into serious business impact. I’m thankful NPS is losing some luster. Wishing each of you a wonderful holiday season. And as always, thanks for reading!

4

March | 2015 | Ragsdale’s Eye on Service

https://jragsdale.wordpress.com/2015/03

Ragsdale’s Eye on Service. Archive for March 2015. Laquo; Ragsdale’s Eye on Service home page. LogMeIn’s Rescue Lens Puts Tech Support Virtually In the Customer’s Home or Office. March 24, 2015. Today LogMeIn announced a new product, Rescue Lens, bringing the power of live interactive video to the support center. How many hours have been wasted talking to customers on the phone, trying to figure out what’s wrong, or walking them through a complex procedure they aren’t understanding? To read more about Lo...

5

October | 2014 | Ragsdale’s Eye on Service

https://jragsdale.wordpress.com/2014/10

Ragsdale’s Eye on Service. Archive for October 2014. Laquo; Ragsdale’s Eye on Service home page. What I Heard at TSW: KM Culture, Social Knowledge, Gamification, KaaS. October 28, 2014. Last week was our Technology Services World Conference. 8221; and it appears that culture plays a big role in how well a company’s KM program is going. For both customer-facing and employee-facing knowledgebases, the stronger the culture, the higher the KBs are rated. This played out in many member conversat...I’ve ...

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verghisgroup.com

The Verghis Group » Blog

http://www.verghisgroup.com/blog

Klever showcased as one of the leading high-growth, high-impact technology companies in North Carolina. By Phil Verghis on September 12, 2013. And I’ve got 120 seconds to convince the audience that Klever. Is going to change the world. Klever - knowledge lever. John Ragsdale looks at the Klever Knowledge Community plus resources. By Phil Verghis on August 20, 2013. Unsolicited post from long-time KM guru and industry analyst, John Ragsdale…. Http:/ bit.ly/ragsdale on klever. By Phil Verghis on May 4, 2013.

haimtoeg.wordpress.com

Talk to me! | Enterprise Software Support

https://haimtoeg.wordpress.com/talk-to-me

About the author and this blog. I can be reached at blogfeedback@toeg-consulting.com. How Old Is Your Case Load? What Can We Learn From a British Sandwich Chain? How to Not Own a Problem. Benchmarking, why not? Support, Transparency and Service Design. Excellent and outstanding #MaritzCXWebinar. Rigorous methodology and well presented. 1 year ago. Thanks for a good event. Can you provide the link for the free training on gcp? New post: Observations on Customer Experience Improvement - ow.ly/LgFS6.

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A list of top 50 Customer Service blogs by Blog Rank

http://www.blogmetrics.org/Customer_Service

The top blogs in one place. Top 50 Customer Service blogs. Add your blog to our list. Top 50 blogs in Customer Service Category. You can review blog Rank FAQs. Blog Rank uses over 20 different factors. To rank the blogs in any category. Some of the factors include:RSS membership, incoming links, Compete Alexa,and Technorati ranking, and social sites popularity [Learn more about our ranking logic. Customer Service Blogs: The ultimate rank. Customer Service Blogs: by Feedburner RSS membership*. Thoughts on...

kanasoftware.wordpress.com

August | 2009 |

https://kanasoftware.wordpress.com/2009/08

CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. Inspiring the ‘Reps. August 25, 2009, 1:23 pm. John Caddell, a CRM consultant, responded. To Hewlett’s piece on his blog, criticizing her top-down approach. He believes the best way to motivate employees — especially customer service representatives (CSRs) — is to give them far more freedom and input. Both approaches have merit when used at the right time. Continue reading →. If there’s...

kanasoftware.wordpress.com

mifields |

https://kanasoftware.wordpress.com/author/mifields

CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. November 13, 2009, 10:09 am. Earlier this year, in a previous post. I noted that change is the one constant in business and in life. Change is good as long as it ultimately carries a person and a business forward with new insight, knowledge and skills. Without change, a person can stagnate and an organization can lose its edge. Continue reading →. Don’t Be Afraid; Embrace Change. Leader...

journey2excellence.com

Quality management | The Customer Experience, Customer Service Excellence & Social Support

http://journey2excellence.com/tag/quality-management

The Customer Experience, Customer Service Excellence and Social Support. Insights, Thoughts and Commentary from Nick Sellers. Tag Archives: Quality management. Analyzing the Customer Experience: Use Tools to Get It…. The increased availability of customer experience technology tools is not the answer because these don’t tell what really happened – just where to look. When great tools are put into the hands of the inexperienced the results are at best mediocre and, at worst, misleading. During the ’...

journey2excellence.com

commodity employees | The Customer Experience, Customer Service Excellence & Social Support

http://journey2excellence.com/tag/commodity-employees

The Customer Experience, Customer Service Excellence and Social Support. Insights, Thoughts and Commentary from Nick Sellers. Tag Archives: commodity employees. Customer Experience: The Problem Is At Executive Level. Very few executives ever speak to a disgruntled, or even regular, customer. That’s left to front-line staff and, by and large, they do a pretty good job. Not always excellent but we consumers get by. Then we get to this. My point is that your brand is always associated with something. Tr...

journey2excellence.com

customer service | The Customer Experience, Customer Service Excellence & Social Support

http://journey2excellence.com/tag/customer-service

The Customer Experience, Customer Service Excellence and Social Support. Insights, Thoughts and Commentary from Nick Sellers. Tag Archives: customer service. Analyzing the Customer Experience: Use Tools to Get It…. The increased availability of customer experience technology tools is not the answer because these don’t tell what really happened – just where to look. When great tools are put into the hands of the inexperienced the results are at best mediocre and, at worst, misleading. During the ’90...

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Ragsdale’s Eye on Service

Ragsdale’s Eye on Service. TSIA’s 2015 Knowledge Management Survey is NOW OPEN! Posted August 3, 2015 by jragsdale. I’m pleased to announce that TSIA’s 4th annual Knowledge Management Best Practices Survey is now open. And will remain open until midnight August 31st. This survey is open to the public–not just TSIA members–and includes some questions to cover all service areas, including customer support, field service, professional services, and more. Using content management systems or generic data ware...

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