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Customer Service Speaker and Expert Shep Hyken, Keynote SpeakerMotivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.
http://www.hyken.com/
Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.
http://www.hyken.com/
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Shepard Presentations
Shep Hyken
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Customer Service Speaker and Expert Shep Hyken, Keynote Speaker | hyken.com Reviews
https://hyken.com
Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.
hyken.com
Customer Service Blog, Customer Service Article | Shep Hyken
http://www.hyken.com/blog
Contact Shep (314) 692-2200. Below are blog posts, articles and tips focused on customer service and experience. To view just the articles (typically longer than a blog post), click here. 5 Top Customer Service Articles For the Week of August 22, 2016. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading →. Each week I read a nu...
Guest Blog: Customer service isn't dead....it's just moved to Las Vegas | Shep Hyken
http://www.hyken.com/customer-loyalty/guest-blog-customer-service-isnt-dead-its-just-moved-to-las-vegas
Contact Shep (314) 692-2200. Guest Blog: Customer service isn’t dead….it’s just moved to Las Vegas. Guest Blog: Customer service isn’t dead….it’s just moved to Las Vegas. This week on our Friends on Friday guest blog post, my colleague Donna Hanson writes about her recent visit to Zappos and what we can learn from a truly customer-focused company. When anyone talks about Zappos, I listen. For Zappos, creating a Personal Emotional Connection IS. Whilst only 3% of Zappos customers actually call Zappos, tea...
Being Easy to Do Business With Is Good Customer Service | Shep Hyken
http://www.hyken.com/customer-experience-2/easy-business-good-customer-service
Contact Shep (314) 692-2200. Being Easy to Do Business With Is Good Customer Service. Being Easy to Do Business With Is Good Customer Service. Victor decided to call the cable company. After holding for few minutes and being reminded that his call was very important, a customer service agent finally came on. All Victor needed to know was what channel the Stanley Cup Final game was on. It was a simple question. Other than the city, the account number and other requested information was unnecessary. This d...
Customer Service Hangout with Customer Service Expert Shep Hyken | Shep Hyken
http://www.hyken.com/customerservicehangout
Contact Shep (314) 692-2200. Where Customer Service Experts Share Tips, Strategies and More! Welcome to the Customer Service Hangout. Bestselling business author and customer service expert. Interviews other customer service and experience experts from around the world using the Google Hangout platform. Shep Hyken Hangs Out With Randi Busse and Talks About Turning Rants Into Raves. We also talk about Randi’s book. Turning Rants Into Raves. 1 Think Like an Owner. 4 Walk In Your Customers Shoes. Welcome to...
Customer Loyalty Month - A Customer Service Celebration | Shep Hyken
http://www.hyken.com/customer-loyalty-month
Contact Shep (314) 692-2200. April is International Customer Loyalty Month. There is a big difference between a satisfied customer and a loyal customer. Shep Hyken, Customer Service expert and. The concept of International Customer Loyalty Month. Is for companies and their employees to make an extra push to create loyal customers. This isn’t about being good. It is about being great. Creating loyalty is about a continuous effort that creates customer confidence. April Should Not Be Customer Loyalty Month.
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Training / Coaching Archives - The Real-Time Frontline Blog
http://blog.intradiem.com/category/trainingcoaching
Are Your Processes “Customer Driven” or Driving Customers Away? Even when our agents are coached and trained to provide the best customer experience, those best efforts can be in vain if our processes aren’t making our customers happy. It may make perfect sense as you read those words, but how many times have we made excuses about a company process being necessary for some [.]. October 27th, 2016. Best Practices / Metrics. 5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation. Loani...
Are You Selling Your Customer Service Team? - The Real-Time Frontline Blog
http://blog.intradiem.com/selling-customer-service-team
Are You Selling Your Customer Service Team? Global studies tell us that 78% of customers have not made an intended purchase due to a bad customer service experience. Other surveys say we have a 60-70% probability of selling to an existing customer versus less than 20% probability of selling to a new prospect. And another survey reported that only 1% of business-to-business customers feel that vendors consistently meet their expectations. Unfortunately some CEOs think service success simply means answerin...
Digital Customer Service: Opportunity to Connect with Customer - The Real-Time Frontline Blog
http://blog.intradiem.com/digital-customer-service-connect-with-customer
Digital Customer Service: Opportunity to Connect with Customer. As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is still no substitute for the personal experience that comes from dealing with another human being, some websites are employing very personalized tactics. To illustrate my point, I’ll relate two recent experiences that highlight the similarities:. The similarities in the two experiences are apparent. Both ...
Customer Experience Archives - The Real-Time Frontline Blog
http://blog.intradiem.com/category/customercentricity
Are Your Processes “Customer Driven” or Driving Customers Away? Even when our agents are coached and trained to provide the best customer experience, those best efforts can be in vain if our processes aren’t making our customers happy. It may make perfect sense as you read those words, but how many times have we made excuses about a company process being necessary for some [.]. October 27th, 2016. Best Practices / Metrics. Help Your B2B Clients, Help Yourself. October 25th, 2016. Best Practices / Metrics.
Shep Hyken, Author at The Real-Time Frontline Blog
http://blog.intradiem.com/author/shyken
Technology and Changes in Customer Behavior. It wasn’t that long ago that there were just two ways a person could buy something; either in a store or through the mail. Today the typical mail order purchase has been replaced with the ability to go online, either through your computer or mobile device. And instead of the merchandise arriving in four to [.]. November 5th, 2015. Strengthen Engagement with the Unique Talents of Your Frontline Workforce. October 1st, 2015. August 6th, 2015. You can have outsta...
Customer Experience Archives -
http://www.cxservice360.com/category/customer-experience
Promoting customer oriented business environments. Data-Driven Customer Experience: Forbes Insights. Why You Should Invest In CRM. Fun Customer Service Quiz – Which Customer Service Hero Are You? Why You Should Follow Up On Customer Complaints. 5 Important Customer Service Trends In 2017 [Infographic]. Subscribe to get weekly highlights. American Customer Satisfaction Index (ACSI) Finance and Insurance Report 2016 (Highlights). December 21, 2016. Getting a Banking Experience at Your Local Bar? Cumbersome...
Video Archives -
http://www.cxservice360.com/type/video
Promoting customer oriented business environments. Data-Driven Customer Experience: Forbes Insights. Why You Should Invest In CRM. Fun Customer Service Quiz – Which Customer Service Hero Are You? Why You Should Follow Up On Customer Complaints. 5 Important Customer Service Trends In 2017 [Infographic]. Subscribe to get weekly highlights. What Successful CEO’s Say About Customer Experience [Video]. Continue reading What Successful CEO’s Say About Customer Experience [Video]. January 17, 2017. Suppose you ...
Cult of the Customer by Shep Hyken - Table of Contents
http://www.cultofthecustomer.com/contents.html
The Cult of the Customer. Part One – The Purpose of Your Business. 1 The Genie and the Ice Cream Shop. 2 Do You Need This Book. 3 The Three Forces. Part Two – The Five Cults. Part Three – The Journey to Amazement. 9 The Internal March to Amazement. 10 The External March to Amazement. 11 Launching the Amazement Revolution. Part Four – Amazement in Action. 13 Problem Solving and Recovery. 15 Pro-Active Service and Follow Through. 16 The Art of Wow. Part Five – Creating the Cult of the Customer.
ROUNDUP: Customer Experience - 24.March.2013 - billrattner.combillrattner.com
http://billrattner.com/roundup-customer-experience-24-march-2013
ROUNDUP: Customer Experience – 24.March.2013. March 24, 2013. If you're new here, you may want to subscribe to my RSS feed. In this roundup on Customer Experience we have Gillian James presenting in Romania on what we can be doing today to create a great customer experience…. Then we have Shep Hyken. Keynote speech at the German CRM Forum, which took place in March of 2013, speaking on the. Of customer experience. This is incredibly important as it helps answer the “why should I care? Here is Shep Hyken.
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GRAPHIC AND LOGO DESIGN. HIRE US / CONTACT. Simplicity. creativity. striking results. 8230;……………………………. We work with you, for you, to help your business reach new heights. 8230;……………………. Thinking outside the box is our forte towards fresh digital solutions. We help bring your vision to life through effective branding, innovative web design and targeted PPC campaign management. Graphic Design and Branding. WE DESIGN BEAUTIFUL WEBSITES. DON’T KNOW WHERE TO START? Intrigued by what we do? For the average us...
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Chère Madame, cher Monsieur,. Chez nous, au groupe HYKEN la sécurité, c’est une passion et surtout c’est notre métier. Nous l’éxerçons depuis plus de 10 ans, et le maintien de la qualité de nos services demeure notre principale motivation. Voir la suite. Quelques soit vos exigences, quelques soit la taille de vos besoins, le groupe HYKEN s’engage à vous fournir une solution globale, fiable et efficace, en vous accompagnant à chaque étape de votre projet de sécurité. Détection and extinction incendie.
Customer Service Speaker and Expert Shep Hyken, Keynote Speaker
Contact Shep (314) 692-2200. Create An Amazing Customer Service Experience. Build credibility, trust and confidence with your customers. Meet Shep Hyken: Customer Service Speaker, and Bestselling Author. Shepard Virtual Training: Create a Customer Service Culture! Do you wish you could have Shep Hyken. Train your employees one-on-one? Shepard Virtual Training makes this wish a reality! Shepard VT is an interactive online training solution that’s the next best thing to in-person training with Shep! Ask us...
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